Overview
Ascendea Limited ("Ascendea," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://ascendea.ai, use the Ascendea AI mobile application (the "App"), or otherwise use the Ascendea platform as described further in the Terms of Service (collectively, the "Services").
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Services. By accessing or using the Services, you agree and consent to this Privacy Policy.
Ascendea may change this Privacy Policy at any time, at its discretion. Your continued use of the Services after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.
Information We Collect
Ascendea may collect two types of information from you when you use the Services: Personal Information and Non-Personal Information (collectively "Information").
We collect Information in the following ways:
Directly from you
When you create an account, request information from Ascendea, or contact us, we will ask for things like your name, contact and communication information, and account credentials in order to fulfil your request.
From third parties
We obtain information through partners, vendors, suppliers and other third parties. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us.
Automatically
As you navigate through the platform, we collect information about how you interact with the Services through the use of cookies, pixel tags, and similar technologies.
How We Use Your Information
We use Personal Information that we collect about you or that you provide to us for the following purposes:
Functionality & Development
We use information to provide and personalise the Services. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels, diagnose server problems and provide security features.
Customer Support & Reporting
The Services may use information to provide Ascendea with updates and reports, and to check that the platform is working properly. We rely on information to analyse performance and improve and maintain the Services.
Business Operations
We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities.
Communication
We use contact information to send messages; to provide the Services; to respond to customer service requests; and to provide alerts such as security updates or changes in our policies.
Statistical Purposes
We may compile platform statistics into traffic reports, which help Ascendea understand, anticipate, and respond to user needs.
Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Data Retention
We retain your Personal Information for as long as your account is active or as needed to provide you with the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention schedule.
Your Rights Under UK GDPR
If you are located in the United Kingdom, you have certain rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights include:
Right of Access
Request a copy of the Personal Information we hold about you.
Right to Rectification
Request that we correct any inaccurate Personal Information.
Right to Erasure
Request that we delete your Personal Information in certain circumstances.
Right to Restrict Processing
Request that we restrict the processing of your Personal Information.
Right to Data Portability
Receive your Personal Information in a structured, machine-readable format.
Right to Object
Object to the processing of your Personal Information in certain circumstances.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk .
Data Controller Details
Company: Ascendea Limited
Registered in: England and Wales
Address: The Innovation Centre, Warwick Technology Park, Gallows Hill, Warwick CV34 6UW, United Kingdom
DPO Email: [email protected]
Account Deletion
How to Request Account Deletion
You have the right to request the deletion of your account and all associated personal data at any time, in accordance with UK GDPR Article 17 (Right to Erasure). To submit a deletion request, please use one of the following methods:
Email: Send an email to [email protected] with the subject line "Account Deletion Request" and include your registered email address.
Support Page: Visit appsupport.ascendea.ai and use the contact form, selecting "Account Deletion Request" as the issue type.
We will process your deletion request within 30 days of receipt. Some data may be retained for legal compliance purposes (e.g. billing records, fraud prevention) as permitted under UK GDPR Article 17(3).
Children's Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to delete such information from our servers promptly.
If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us at [email protected] so that we can take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. Where changes are material, we will also notify you by email or through a prominent notice within the Services prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern, please contact us using the details below:
Phone
+44 (0) 7400 410700Address
The Innovation Centre, Warwick Technology Park, Gallows Hill, Warwick CV34 6UW