Primary Support
Contact Us
Our dedicated support team is on hand to assist with any questions, technical issues, or feedback about the Ascendea Community App. Reach us through any of the channels below.
Head Office
The Innovation Centre
Warwick Technology Park, Gallows Hill, Warwick CV34 6UW
New to the App?
Getting Started
Follow these simple steps to get up and running with the Ascendea Community App on your iOS or Android device.
Download the App
Search for Kollab by LeadConnector on the Apple App Store or Google Play Store and tap Download. See the links in the Download section below.
Sign In with Your Ascendea Credentials
Use the same email address and password you registered with for your Ascendea Community, Course, or Client Portal account.
No Password? Use OTP Login
If you haven't set a password or have forgotten it, tap "Sign in with OTP" on the login screen. A one-time passcode will be sent to your registered email address.
Select Your Domain
If you are a member of multiple Ascendea communities or domains, you will be prompted to choose which one to enter. Scroll through the list and select the relevant Ascendea space.
Explore Your Community
Once signed in, you can access your community groups, courses, discussions, events, and all the content available to your membership tier — all in one place.
Available On
Download the App
The Ascendea Community App is available on both iOS and Android. Download it for free from your preferred store.
Common Questions
Frequently Asked Questions
What to Expect
Support Response Times
Our team aims to respond to all enquiries as quickly as possible. The table below outlines our typical response windows.
| Channel | Response Time |
|---|---|
| Email — [email protected] | Within 24 hours |
| Phone — +44 (0) 7400 410700 | Same day (during hours) |
| Contact Form (below) | Within 24–48 hours |
Policies & Legal
Legal & Privacy
Ascendea Limited is registered in England and Wales. We are committed to transparency and compliance with all applicable data protection laws, including UK GDPR. Please review our policies below.
Data Controller: Ascendea Limited, The Innovation Centre, Warwick Technology Park, Gallows Hill, Warwick CV34 6UW | DPO: Wilsey Arnold | [email protected]
Get in Touch
Send Us a Message
Can't find the answer you're looking for? Fill in the form below and our support team will get back to you as soon as possible.